I
Materials & workmanship
Defects in the materials or construction of your piece, when it has been used under normal conditions.
DINOLEATHER WARRANTY
Built to be carried.
Backed for a year.
Every DinoLeather piece is made for real use. Our one-year warranty is here for the rare moment when the craftsmanship does not meet that standard.
TERM
One year from purchase
FOCUS
Materials & workmanship
OUR APPROACH
Repair first, whenever possible
THE PROMISE
The warranty,
clearly explained.
Leather develops character as it is carried. That natural evolution is part of the material. This policy is for genuine issues in how your item was made.
II
Hardware issues
Problems with rivets, locks, snaps, and other hardware that are caused by a manufacturing defect.
III
A practical resolution
Whenever possible, we repair the item first. When a repair is not feasible, we consider a replacement or store credit.
WHAT ISN'T INCLUDED
Honest about
everyday life.
A warranty is not a promise that leather will stay unchanged. It is a commitment to stand behind avoidable defects in materials and construction.
NOT COVERED
Normal wear and tear from everyday use.
NOT COVERED
Damage caused by neglect, misuse, or unreasonable wear.
NOT COVERED
Damage caused by items carried inside the product.
NOT COVERED
A change of mind after purchase.
NOT COVERED
Final Sale items and purchases from third-party retailers.
IF SOMETHING ISN'T RIGHT
We look for the best way to make it right.
- 01
WE ASSESS THE ISSUE
Share clear photos and your order details so we can understand what happened.
- 02
WE REPAIR FIRST
When possible, we repair your item using the appropriate materials and parts.
- 03
WE FIND THE NEXT BEST OPTION
If a repair is not feasible, we may provide a replacement or, if one is unavailable, store credit for the original purchase price.
START A WARRANTY REQUEST
Keep your order details close. We will take it from there.
For purchases made through the official DinoLeather shop, contact us through Etsy Messages with your order number, a brief description, and clear photos of the issue.
Exact color or material matching cannot always be guaranteed when an item is repaired or replaced. If your product was purchased from a third-party retailer, please contact that retailer directly for assistance.